Eve Energy 2 Pack - Smart Plug & Power Meter with Built-in Schedules, Switch a Connected lamp or Device on & Off, Voice Control, no Bridge, Bluetooth Low Energy, Apple HomeKit, Bluetooth, Thread

I absolutely love the EVE line of HomeKit smart devices. I have a number of lamps and equipment that do not have smart technology available, from simple lights to my 3D Printer. I use these to control them via HomeKit for automation as well as to turn off while away from the house. For example - my BambuLabs 3D printer will give me a notification when a print is completed, and I can check the output of the printer via my phone app and then turn off the printer to conserve electricity from the device being on and unused. Using one of these plugs with another EVE sensor, I can have cabinet lights that do not have any smart functionality turn on/off when doors are open ... Set up was a breeze, scan the QR code on the plug in the Home App and it configures itself. 6 out of 5 stars ... if only that was an option!

I ordered a 2-pack and it took awhile to get them. That was no fault of Amazon, they were in high demand and were back ordered. I eagerly awaited for them to arrive because they are the first Smart home devices that I know of that support the new connection protocol called Matter. For those that aren’t familiar these plugs work on thread, not WiFi. Thread and matter are far superior to WiFi and going forward that is all I will buy. It is faster than WiFi, each powered device functions as a “router” for other thread devices, and I could go on. Also these eve outlets are great because they have a built in power meter which is handy so you can keep track of energy consumption on whatever is plugged into it. Aside from being the most expensive smart plugs I’ve seen there is nothing not to like. However, I have to express my initial disappointment. When I finally got the 2-pack the very first one out of the box was completely dead. It wouldn’t power on or do anything. The 2nd one worked fine. I called Amazon’s tech support and was floored to hear that I had to wait 48 hours after I received them before I could initiate a return. What? That made no sense to me, but I let it go initially. Then I thought I would email Eve directly to see if maybe there was some way of resetting it or something. They were, to put it as nicely as I can, less than helpful. At first they seemingly didn’t read my long, well thought out email and only said that they had no control over Amazon’s return policy. I didn’t think they did, and that’s not why I contacted them in the first place. I contacted them to express my disappointment that the most expensive smart outlet I had ever bought was DOA upon receipt. I emailed back and re-expressed my concern and I was astounded at their reply. They essentially said in so many words, “ stuff happens” it’s not a perfect world. Not, “oh my gosh, I’m so sorry to hear about this, please let us know if Amazon doesn’t satisfy you”. If I treated my customers that way I wouldn’t have a job long. In Amazon’s defense I called back the next day and this time I got someone who was clearly in the USA and not a foreign call center. The woman that helped me was phenomenal and she took care of it in an expedient manner. She completely made me change my mind about the service after the sale aspect of this transaction. I have since received the replacements and both worked perfectly right out of the box. They definitely have some nice features and are certainly the most feature rich plugs I have. I will say that the Wemo brand Homekit thread plug is less expensive and works just as well, although it doesn’t have a power meter. All things considered I give the plugs 5/5 stars, the Eve app is great as well. I was very disappointed in Eve’s technical support and still am, and initially my experience with Amazon tech support was disappointing as well, although the 2nd person I dealt with more than redeemed it for me. She was phenomenal. All in all, they’re relatively expensive, but they are definitely nice. If you’re wanting a very similar plug for significantly less money (although with fewer bells and whistles) I would check out the Thread enabled Homekit Wemo smart plug.

Trying to get a replacement, this device blow out