NeatConnect Cloud Scanner and Digital Filing System for PC and Mac, 6003875

Scans great directly to pc and scan to email is cool. However, the scan to Dropbox feature still doesnt work, has been reported to support and is a known issue. Since they have their own subscription storage, I dont feel they are in much of a hurry to fix it. Basically, if you want a great scanner this works great, but if you want the scan to Dropbox feature, forget it and look elsewhere in my opinion. If you plan on subscribing to their storage system, this will not matter.

The wifi scanner is great and its a breeze to drop papers of all sizes in and have them scanned. Where this thing fails miserable is on the web site where your scans appear. The interface is lousy, and while it does a nice ATTEMPT at scanning the contents of your docs, where it fails is the process to organize and store your files. Lots of needless clicking, sorting and confirming, etc. It really should used more of a desktop motif where you can just drag and rename files and sort them as you see fit. It takes multiple clicks to name and sort a single file. If you were hoping to do a quick sort of dozens of pages forget it, youll give up after 3. Its a shame. Ill probably unload my scanner on ebay and call it a loss

Great looking product, loved all the marketing information & what it could do - felt like it was a bargain. But I was unable to connect the scanner & get it working (I am an ex-techie with a better than average technical grasp on hardware / software). I couldnt connect - tried USB / Wireless / 2 different machines / factory resets etc. So I thought Id try Neat Technical Support. Like most companies they hide their support number. I tried to Chat (message said they closed at 6pm even though it was 5.45pm) - I tried their phone number but eventually got the message I needed to submit a support ticket. When trying to submit a support ticket, there was no submit button available (using MSFT Edge). Felt like a conspiracy! None of their self help actually tell you what to do if it doesnt work - only how it SHOULD work. For $300+ I expected better. Terrible experience & Im sending it back.

initial feedback from someone who has tried a lot of scanners: this is a great scanner in that it operates stand alone: it does not require a PC to email or store scans: I bought (and still own) a Fujitsu Scan-snap scanner which is great but you need to have it connect to a PC first: the NEAT can scan and email directly: exactly what I was looking for: the touchscreen is modeled after the iPhone which works for me. Please note these are my initial impressions and I reserve the right to change/ embellish but first impressions are important: this scanner is so easy to operate, once set up, that almost anyone can use it: my main use is scan and email i think it should have a wired Ethernet port too but not a big deal: wireless works fine at work we have Cannon copiers that also scan and email and everyone loves them compared to dedicated PC scanners that always seem to be problematic: the NEAT gives me this feature in my home office: it works!!

Bought it in January 2014. Immediately got it connected to Neats cloud and my Dropbox but not my email. Each time I tried to connect to my email I got a message that my password was incorrect -- it wasnt Two weeks later, I couldnt connect with my Dropbox. Tried to call customer service but they dont want to talk to you so you have to email them. But they never respond. Have spent my business partners time, other staff time, my IT consultants time and my time to figure out whats wrong and still no help from NEAT. Run away fast -- very fast. I want a refund

Initially this worked great. It really helped me to go paperless and move everything to the cloud...until a couple of months ago it stopped being able to upload to Evernote. Apparently a lot of people are having the same problem because the discussion boards are full of some really upset people. The company isnt very good at communicating what they are doing to fix the problem or if they are doing anything to fix the problem. Emails to them only generate canned responses.

Fast scan. Good quality. No computer to worry about for my wife. Just scan and file the .pdfs later when you have time. E-mail or to the cloud. But, the keyboard on the screen is too small and is very hard to type correctly, so it is cumbersome to type in an e-mail address. Also, the paper sometimes gets stuck and doesnt feed well into the machine. Just straighten the paper back out and re-feed.

It is actually not the scanner I hate but the software. It does not read and interpret the information well. When exporting a file from neat to my computer as a pdf file 50% of the time I end up with a blank page that when I try to open it I get a message saying there is an error on the page. It makes more work rather than less. Extremly upset that I spent all this money on this piece of junk.

The concept behind this neat scanner is excellent. Execution is somewhat lacking.. The keyboard entry has many problems. When you push one letter a different letter will show up on the screen, sometimes a letter push bounces that is to say you will push ones and get two or more letters. That is my major complaint. Otherwise I feel the unit does a good job and is a good early effort in the sophisticated scanning market.

This is a great tool. Very fast. My only complaint is that it struggles a certain brand of plain printer paper that a vendor sends us. I wish I knew the brand -- it seems like a normal piece of paper, but only their invoice get jammed in this device.