SimpliSafe 8 Piece Wireless Home Security System - Optional 24/7 Professional Monitoring - No Contract - Compatible with Alexa and Google Assistant , White

I would recommend SimpliSafe to anyone that’s looking for a home security system. It was very easy to set up in their customer service is outstanding.

SETUP IMPROVEMENTS -Computer no longer needed for adding sensors. -Sensors can be named now. You can easily pick from a common named list or key in the name you want. The old system did have a way to name them, but it was limited to premium plans. -Test buttons can be pushed to add sensors rather than manually typing in serial numbers for each sensor. KEYPAD Keypad setup is the biggest improvement in the system. The old system required a computer setup that utilized a USB fob for programming and transferring the data to the base station. The fob is now gone from the setup. All the setup for the sensors can be done directly from the keypad. The key pad also has an panic button added to the top of it. The keypad doesnt have a touch screen, but it has a button at each side to make for more intuitive user navigation through the prompts. The sensor names now display when they are triggered. The old system only displayed the serial numbers which I found aggravating. This is one of my favorite improvements. SENSORS The sensors are much smaller which I think is important to people. I know I was talking to a guy that bought a competing product a couple years ago instead of the previous version of SimpliSafe solely on the fact that he didnt like the size of the SimpliSafe Sensors. These are a great improvement. BATTERIES -The base station uses A/C power, but has a AA batteries for a backup during power loss. Same as old system. -The keypad uses AA batteries. Same as old system. -Motion Sensor CR123A batteries (camera battery). Same as old system. -Entry sensors use CR2032 batteries (size of Nickel). These used to be CR123A batteries in the old system. This change has allowed the sensors to be much smaller. Im usually able to find these Nickel sized batteries cheaper than the camera batteries which is a nice change as well. Im not sure if there is any loss in the amount of time they will last though.

Went through set up actual system. It was easy enough to set up physically. Its a little disappointing that its not immediately intuitive to view the current status of each sensor, you have to dig through menu a few clicks. No alerts for when a sensor is triggered other than the chime on the base station. Doesnt really work for self monitoring when you do not get alerts other than just the alarm. If self monitoring and buying again, I would go a different route. I would also buy a different vendor that does not advertise as works with Google(the reason I got it) when in fact it does not. If I am wrong, correct me and I can adjust the feedback, but for now it sticks.

Very easy to install and use. I have only had it for a couple of weeks so I have not needed tech support.

I have a hard wired system. One zones contact is faulty and was tripping the siren, so I bypassed it. My alarm company needed to come inside, which I wouldn.t allow at this time, although I offered them easy access to the contact. Then a second zone had a faulty contact, tripping the siren, and the alarm company did not call me back after I left a rather frantic message Now, I am bypassing two zones. . Both siren episodes happened at night during sleep. The siren is outrageously loud. Decided to get this system, which arrived in one day, to protect the two zones. Setting up is not hard at all. There is a countdown if you accidentally open a door or window accidentally, if armed. Something that I have not seen mentioned; I called customer service twice with some questions, and got prompt pickups, and great help. My experience has been very good thus far, and I am less dependent on my hard wired alarm company. If more hard wired sensors dont perform, I can add sensors to this product as necessary.

One morning, with the alarm still on, I accendently opened a window after waking up, when I opened the bedroom door and went into the living room I could hear a very weak sound coming from the alarm. My wife slept right thru it. We later called Simply Safe Tech Support and found out that was as loud as it would go, so then they tried to sell us a louder alarm for $60. Why do they have such a weak alarm sound that wont even wake up someone sleeping only 12 feet away from the alarm. The weak alarm wouldnt deter an intruder. We should have bought ADT.

The major complaint that I have is that they advertise no hidden costs but then when you attempt to set up monitoring with notifications, you have to pay at least $9.99/month. Deceptive.

like that it lets me know when the door is opened, even when you dont have the alarm set.

It took a while to install but it works perfect.

I just purchased my second Simplisafe home security system. After installing this system I tested all of the devices and I found that I could walk up to my motion sensors and even wave my hand in front of them, and it would not set off the alarm. Other times, it would sense me about 4 feet away, or sometimes 10 feet away. I called Simplisafe Tech Support and spent 2 hours on the phone testing the system only to have them tell me that there was nothing wrong. I told them if I can walk up to this sensor and wave my hand in front of it and it not see me, I think some thing is wrong. They sent me a new sensor and after I installed the new sensor I could still walk right by and not set off the alarm. I have to say I don’t feel safe with my Simplisafe system and if you already have one of their systems, I would test your motion sensors to see if they are working correctly.